Fair Debt Collection Practices
Credit Brokers maintains quality measures such as peer review, in-person monitoring, observation of collection system entries, and call monitoring and recording. Employees are trained and well versed in Consumer Finance Protection Bureau rules and regulations. We operate in compliance with federal, state, and local laws regulating fair and ethical collection practices. Our representatives pass an initial comprehensive examination and annual re-examinations to ensure that they are knowledgeable in the most recent details of the Federal Fair Debt Collection Practices Act. We monitor conversations with consumers, seeking to ensure our employees listen carefully and work hard to understand the concerns of the consumers and that payment options are described in a transparent manner.
Credit Brokers employs safeguards to accurately ensure the existence and amount of a consumer’s debt. All confidential consumer information is secure and is not disclosed in any contact with third parties without authorization from the consumer. We keep concise records documenting interaction with consumers and maintain those records for a reasonable period.
Credit Brokers makes concerted efforts to contact the consumer prior to any litigation to let them know the next step in the process, and to make alternative arrangements that are in the best interests of our clients and their customers. Our focus is on a legal action recovery strategy. We litigate in good faith and treat consumers with respect. We strive to ensure that our third-party service providers adhere to these, or similar, principles when representing us.
